HELP & FAQ
Answers, without the ticket queue.
How Rentium works day to day — rent, maintenance, accounts, and who can see what. Can't find it? Email hello@rentiumapp.com.
- GUIDE Getting started with Rentium From an empty account to collecting rent. About fifteen minutes, most of it waiting on other people.
- GUIDE The owner portal, explained What landlords and owners see in Rentium — and, just as importantly, what they don't.
- PRODUCT TOUR A short tour of Rentium The whole product in one page: what each of the three roles sees, and what happens automatically.
Getting started
What is Rentium?
Rentium is a mobile-first property management platform for property managers, landlords, and tenants — covering properties, leases, rent payments, maintenance, and messaging in one place.
I forgot my password. How do I reset it?
On the sign-in screen, tap "Forgot password?". We'll email you a verification code; enter it along with a new password and you'll be back in.
How do I update my account details?
Open Settings (managers and landlords) or Account (tenants) from the navigation menu to manage your profile.
Rent & payments
How can tenants pay rent?
Tenants can pay by bank transfer (ACH) or card from the Pay Rent screen. Any processing fee is shown before you confirm.
How long do ACH (bank) payments take to clear?
ACH payments typically take 3–5 business days to clear. A payment is marked paid only once the bank confirms it has settled — not the moment it's submitted.
Can a manager record a cash or check payment?
Yes. From the Leasing screen, a manager can record a manual payment (cash, check, or other) against a lease, including a reference such as a check number. It's recorded immediately and added to the ledger.
Where can tenants see their payment history?
In the Payment History screen under the Payments section.
Maintenance
How does a tenant submit a maintenance request?
Tenants tap Submit Request under Maintenance, describe the issue, and can attach a photo. The request is routed to the property manager.
How do I track a maintenance request?
Tenants can follow progress under Request Status; managers manage and update requests from the Maintenance screen.
Account & data
Who can see my data?
Access is scoped by role: managers see their organization's data, landlords see only their own portfolio, and tenants see only their own tenancy. Organizations cannot see each other's data.
Is my information secure?
Data is encrypted in transit, and payment card details are handled by Stripe — they're never stored on Rentium's servers. Read our Privacy Policy →
Still need help?
How do I contact support?
Email us at hello@rentiumapp.com and we'll get back to you. Include your account email and a short description of the issue. Contact us →